that’s whacked

sometimes i really truly hate ITOps

Monday, Apr 10. 2006  –  Category: Sun

so on friday i was running a script out of my homedir. when i came back a few hours later i noticed a bunch of files missing… upon further investigation, i noticed a ton of files missing…. including my directory with all my opensolaris delivery scripts/stuff i’d written in the past 9 months.

i got freaked out and killed my script and sat there in stunned silence for about 15 minutes (well, not complete silence since i was bitching about it on #opensolaris). i then filed a ticket with ITOps to try and recover from a nightly backup.

i got a call about 10 minutes later from someone with ITOps in India who kept insisting on emailing me ‘ls’ output of my directory. i don’t need her to do that. i’m perfectly capable of doing an ls myself. she also kept trying to find out how i was connected to the SWAN (Sun’s network). she didn’t know what punchin was (our next generation VPN) and asked me a few times if i was VPN’d in (to which i replied yes, via punchin). she then asked me a what version of Windows i was running and what program was i using to connect. sigh.

anyway…nothing major was lost… i lost a few changes to some small scripts i use to deliver the nightly and build-synchronised deliveries, but nothing i can’t recreate in an hour or two. but this whole weekend i kept berating myself for writing and then running a script which had managed to trash my home directory. i felt pretty damn stupid.

until i check my email this morning and see:

Dear Jurassic users,

There was a rogue script run by ITOPS which deleted some of the files and directories in user home directories. We have disabled the script and are trying to figure out how to recover from this.

)(#!@&&#%&@#(*%&#!!!!

what the f.

this whole time i thought my script had gone insane and psycho and started trashing my home directory. turns out i was wrong. Sun ITOps had gone insane and psycho and started trashing my home directory.

i know people joke from time to time about their IT departments being unhelpful… we certainly have our fair share of disagreements with ITOps. but this is the first time i’ve genuinely felt like they were out to get me.

correction: i’ve been told it wasn’t ITOps, but somebody’s rogue cron job. i suppose that’s mildly better.